Terms & Conditions

Effective Date: 21st, Sep 2026

Welcome to Clothes by Gupta, the online D2C fashion brand operated by Gupta Cloth House, a retail fashion business based in Zirakpur, Punjab.

By accessing, browsing or using https://clothesbygupta.com/, creating an account, placing an order, making a purchase, or otherwise interacting with our website or services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

These Terms & Conditions should be read together with our Privacy Policy, Shipping & Delivery Policy, Return Policy, Refund Policy, Exchange Policy and Cancellation Policy.

If you do not agree with these terms, please do not use our website or place an order.

1. About Clothes by Gupta

Clothes by Gupta is the online retail brand of Gupta Cloth House.

Gupta Cloth House has been serving customers through its offline retail business for more than 36 years and is now expanding its retail presence through an online D2C platform.

Our online store offers a range of fashion and lifestyle products, including:

• Sarees
• Suits
• Designer suits
• Unstitched fabrics
• Dress materials
• Lehengas
• Dupattas
• Kurta-pajamas
• Daaj and wari material
• Bedsheets
• Stitching-related services
• Other fashion and lifestyle products introduced on our website from time to time

Gupta Cloth House is a retailer and is not a manufacturer of the products listed on our website unless specifically stated otherwise on the relevant product page.

2. Acceptance of Terms

By using our website or purchasing from Clothes by Gupta, you confirm that:

1. You have read and understood these Terms & Conditions.
2. You agree to comply with these Terms & Conditions and our other applicable policies.
3. The information provided by you is accurate and complete.
4. You are legally capable of entering into a transaction under applicable law.
5. You will use our website and services only for lawful purposes.

If you do not agree to these terms, please discontinue use of our website.

3. Website and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colours, measurements, availability and other information displayed on our website are accurate and updated.

However, customers should understand that:

• Actual colours may vary depending on the customer's device, screen settings, lighting and photography conditions.
• Textile products may naturally contain variations in colour, texture, weave, print placement or embroidery.
• Minor variations in measurements may occur.
• Product photographs may contain styling elements or accessories that are not included with the purchased product.
• Customers should carefully read the product description, specifications, size information and other details before placing an order.

We reserve the right to correct typographical, pricing, product-description, inventory or technical errors.

Where an obvious pricing or product-information error is identified, we may contact the customer before processing the order.

4. Product Availability

All products are subject to availability.

Adding an item to your cart does not guarantee that the item will remain available until payment is completed.

If an ordered product becomes unavailable due to an inventory discrepancy or another genuine operational issue, we may contact the customer and provide an appropriate resolution, which may include cancellation of the affected order or product and refund of the amount paid for it.

5. Product Prices

Prices displayed on our website are applicable at the time of purchase unless otherwise stated.

Prices may change from time to time because of:

• Promotional campaigns
• Seasonal offers
• Inventory changes
• Procurement costs
• Product revisions
• Tax or regulatory changes
• Other legitimate commercial reasons

Applicable taxes and charges will be displayed during the purchase process where required.

A subsequent price change will ordinarily not affect an already confirmed order, except where the original price resulted from an obvious technical, system or human error.

6. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After successful payment, we may send an order confirmation through email, SMS, WhatsApp or another available communication channel.

An order confirmation acknowledges receipt of your order but does not prevent us from cancelling or declining an order where reasonably necessary.

This may include situations involving:

• Product unavailability
• Incorrect or incomplete customer information
• Payment issues
• Suspected fraudulent activity
• Technical or system errors
• Obvious pricing errors
• Duplicate or unusually suspicious orders
• Delivery restrictions
• Other circumstances beyond our reasonable control

If we cancel an order after receiving payment, the applicable refund will be processed in accordance with our Refund Policy.

7. Payment Terms

Clothes by Gupta currently operates on a prepaid-order model.

Cash on Delivery (COD)

Cash on Delivery is currently not available. Customers must complete payment using one of the payment methods displayed at checkout.

Payment processing may be handled by authorised third-party payment service providers. We do not ordinarily store complete payment-card information on our own systems when such information is processed by the relevant payment provider.

By placing an order, you confirm that you are authorised to use the payment method selected.

8. Shipping and Delivery

Orders are generally processed and dispatched within approximately 3–4 working days after successful payment and order verification, subject to product availability and applicable circumstances.

Our estimated delivery timelines are:

Tier 1 and Tier 2 Cities/PIN Codes

Approximately 7–8 working days.

Tier 3 and Tier 4 Cities/PIN Codes

Approximately 8–12 working days.

These are estimated timelines and not guaranteed delivery dates.

Delivery may take longer due to circumstances including:

• Courier delays
• Weather conditions
• Public holidays
• Transportation disruptions
• Remote or difficult-to-service locations
• Incorrect or incomplete address information
• Failed delivery attempts
• Government restrictions
• Natural events
• Operational disruptions
• Other circumstances beyond our reasonable control

Please refer to our Shipping & Delivery Policy for complete information.

9. Customer Responsibility for Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Mobile number
• Email address
• Complete delivery address
• PIN code
• House/shop/apartment details, where applicable
• Other information required for successful delivery

We will not be responsible for delivery delays or failed delivery resulting from incorrect, incomplete or inaccurate information provided by the customer.

Customers are also responsible for being available, or arranging for an authorised person to receive the shipment.

10. Order Cancellation

Customers may request cancellation before the order is shipped.

Where an eligible order is successfully cancelled before shipment, the customer will generally receive a 100% refund of the amount paid for the cancelled order.

Once an order has been shipped, cancellation through the normal cancellation process may no longer be possible.

If a shipped order is refused, abandoned or otherwise returned to us due to customer action or circumstances attributable to the customer, applicable packaging, shipping and/or RTO-related costs may be recovered from the customer where legally permissible.

Please refer to our Cancellation Policy for complete details.

11. Returns, Refunds and Exchanges

Return, refund and exchange eligibility depends on the product and the applicable policy.

Not every product sold by Clothes by Gupta will necessarily be eligible for return, refund or exchange.

Where applicable, product pages or product information may identify products eligible for return, refund or exchange.

For products carrying a designated return/exchange/refund eligibility tag, the applicable tag must remain:

• Attached
• Intact
• Undamaged
• Unaltered

Products accepted for return or exchange may also need to be:

• Unused
• Unworn
• Unwashed
• Unaltered
• Free from stains, odours or other signs of use
• Returned with applicable original packaging
• Returned with applicable labels, tags and accessories

Additional conditions may apply depending on the product category.

Customers should review the relevant Return, Refund and Exchange Policies before purchasing.

12. Mandatory Unboxing Video for Certain Claims

For claims relating to:

• Wrong product received
• Missing product or item
• Product damaged during transit
• Tampered package
• Significant product defect
• Product-condition disputes

customers are required to provide a continuous and uninterrupted unboxing video wherever such evidence is reasonably required to investigate the claim.

The video should:

1. Start before the package is opened.
2. Clearly show the external condition of the package.
3. Clearly show the shipping label and relevant package details.
4. Show the complete opening of the package.
5. Continue without interruption.
6. Show the product and contents received.
7. Continue until the contents relevant to the claim have been completely revealed.

The recording should not contain unexplained cuts, edits, pauses or instances where the camera is deliberately turned away from the package or its contents.

A sticker or notice may be placed on applicable packages informing customers about the unboxing-video requirement.

Customers are strongly advised to record the complete opening of every shipment.

The purpose of the unboxing video is to help us fairly investigate disputes relating to the package, product condition, missing items, damage or incorrect items.

This requirement does not exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable law.

13. Product Eligibility Tags

Certain products may carry a specific tag, label or identifier indicating that the product is eligible for return, exchange or refund subject to applicable conditions.

Where such a tag is applicable:

• The tag must remain attached to the product.
• The tag must not be removed.
• The tag must not be torn or damaged.
• The product must otherwise remain in an eligible condition.
• All other applicable return/exchange/refund conditions must be satisfied.

Removal, alteration or damage to an eligibility tag may make a product ineligible for a voluntary return or exchange, subject to applicable law.

14. Stitching, Alteration and Customisation

Where stitching, alteration, customisation or another customer-specific service is requested, customers are responsible for providing accurate measurements, instructions and specifications.

Products customised or altered according to customer-provided specifications may not be eligible for return or exchange due solely to:

• Change of mind
• Incorrect measurements provided by the customer
• Change in preferred style
• Change in design preference
• Other customer-requested modifications

Any complaint relating to an actual service error or defect will be reviewed separately in accordance with applicable law and our policies.

15. Customer Reviews, Images and Other Content

Customers may voluntarily submit reviews, photographs, videos, testimonials or other content relating to their experience with Clothes by Gupta.

By submitting such content, you confirm that:

• You have the necessary rights or permission to submit it.
• It does not unlawfully infringe another person's rights.
• It is not fraudulent, misleading, abusive or unlawful.

Subject to applicable law, you grant Clothes by Gupta a non-exclusive, royalty-free permission to use, reproduce, display or publish such content for legitimate business, marketing or promotional purposes.

We may remove content that violates our policies or applicable law.

16. Acceptable Use of the Website

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorised access to our website, systems or accounts.
• Introduce viruses, malware or harmful code.
• Interfere with website security or operation.
• Scrape, copy or reproduce substantial website content without permission.
• Misuse discount codes, promotions or offers.
• Create fraudulent accounts or orders.
• Submit false, misleading or fraudulent claims.
• Conduct unauthorised or fraudulent transactions.
• Impersonate another person or organisation.
• Use the website in a manner that may harm Clothes by Gupta, its customers or service providers.

We may restrict access or take appropriate action where reasonably necessary to protect the website, customers or business.

17. Intellectual Property

Unless otherwise stated, content available through the Clothes by Gupta website is owned by, licensed to, or otherwise lawfully used by Gupta Cloth House/Clothes by Gupta.

This may include:

• Brand name
• Logos
• Product photographs
• Graphics
• Website design
• Text
• Product descriptions
• Videos
• Marketing content
• Original creative material

No substantial portion of our website or content may be copied, reproduced, modified, distributed or commercially exploited without prior written permission, except where permitted by applicable law.

18. Promotions and Discount Offers

Promotional campaigns, discount codes and special offers may have additional terms and conditions.

Unless specifically stated otherwise:

• Promotional offers cannot be exchanged for cash.
• Offers may have a validity period.
• Certain products may be excluded.
• Multiple promotional offers may not be combined.
• Offers may be subject to minimum purchase requirements or other conditions.

We reserve the right to correct genuine technical or pricing errors.

Specific terms displayed with a promotional offer will apply to that offer.

19. Fraud Prevention and Order Verification

To protect customers and our business from fraudulent or unauthorised transactions, we may conduct reasonable verification of orders.

This may include reviewing:

• Customer information
• Delivery information
• Order history
• Payment information through the applicable payment service provider
• Unusual ordering patterns
• Other information reasonably necessary for fraud prevention

Where there are reasonable grounds to suspect fraud, unauthorised payment, misuse or unlawful activity, we may cancel or restrict an order.

Any eligible refund arising from such cancellation will be processed in accordance with applicable law and our Refund Policy.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Clothes by Gupta will not be responsible for indirect, incidental, special or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude, restrict or waive any consumer right, remedy or liability that cannot legally be excluded or restricted under applicable Indian law.

21. Force Majeure

We will not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Fire
• Severe weather
• Epidemics or pandemics
• Government restrictions
• Civil disturbances
• Strikes
• Transportation disruptions
• Courier disruptions
• Internet or technology failures
• Acts of third parties
• Other circumstances beyond our reasonable control

Where reasonably possible, we will communicate significant delays to affected customers.

22. Privacy and Personal Information

Personal information collected through our website will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store and protect customer information and how customers can contact us regarding their personal information.

23. Customer Support and Grievance Redressal

We aim to handle customer questions, complaints and grievances fairly and efficiently.

Customer Support

Email: support@clothesbygupta.com
Phone/WhatsApp: +91 62396 25382
Support Hours: 11:00 AM–8:00 PM, all days

We generally aim to respond to customer queries and complaints within 24–48 working hours, depending on the nature and complexity of the matter.

For matters requiring investigation, including defective products, wrong items, missing items, delivery disputes, returns, refunds or exchanges, we may request order details, photographs, videos or other relevant information.

Grievance Officer

Name: Anil Gupta
Designation: Support Team, Gupta Cloth House
Email: support@clothesbygupta.com
Phone/WhatsApp: +91 62396 25382
Support Hours: 11:00 AM–8:00 PM, all days

Customers may contact the Grievance Officer for complaints or unresolved concerns relating to their purchase or use of the Clothes by Gupta website.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Nothing in these Terms & Conditions is intended to deprive a consumer of any mandatory rights or remedies available under applicable law.

25. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect:

• Changes to our business
• New products or services
• Changes in technology
• Changes in applicable laws or regulations
• Changes in our operational procedures

The updated version will be published on our website with a revised effective date.

Customers are encouraged to review these Terms & Conditions periodically.

26. Contact Us

For questions regarding these Terms & Conditions, orders or customer-support matters, please contact us at:

Gupta Cloth House
Brand: Clothes by Gupta
Address: SCO 1, Royale Estate, Market, Ambala–Chandigarh Expressway, Zirakpur, Punjab – 140603, India
Email: support@clothesbygupta.com
Phone/WhatsApp: +91 62396 25382
Support Hours: 11:00 AM–8:00 PM, all days
Website: https://clothesbygupta.com/