01 About Clothes by Gupta

Clothes by Gupta is the online retail brand of Gupta Cloth House.

Gupta Cloth House has been serving customers through its offline retail business for more than 36 years and is now expanding its retail presence through an online D2C platform.

Our online store offers fashion and lifestyle products including:

Gupta Cloth House is a retailer and is not a manufacturer of the products listed on our website unless specifically stated on the relevant product page.

02 Acceptance of Terms

By using our website or purchasing from Clothes by Gupta, you confirm that:

1. You have read and understood these Terms & Conditions.
2. You agree to comply with these Terms and applicable policies.
3. The information provided by you is accurate and complete.
4. You are legally capable of entering into a transaction under applicable law.
5. You will use our website and services only for lawful purposes.

03 Website & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colours, measurements, availability and other information displayed on our website are accurate and updated.

• Actual colours may vary depending on device and screen settings.
• Textile products may naturally contain colour, texture, weave or embroidery variations.
• Minor measurement variations may occur.
• Product photographs may contain styling elements not included with the purchase.
• Customers should carefully review product details before ordering.

We reserve the right to correct typographical, pricing, product-description, inventory or technical errors.

04 Product Availability

All products are subject to availability.

Adding an item to your cart does not guarantee that the item will remain available until payment is completed.

05 Product Prices

Prices displayed on our website are applicable at the time of purchase unless otherwise stated.

Prices may change because of:

• Promotional campaigns
• Seasonal offers
• Inventory changes
• Procurement costs
• Product revisions
• Tax or regulatory changes
• Other legitimate commercial reasons

A subsequent price change will ordinarily not affect an already confirmed order, except where the original price resulted from an obvious technical, system or human error.

06 Orders & Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After successful payment, we may send an order confirmation through email, SMS, WhatsApp or another available communication channel.

An order may be cancelled or declined where reasonably necessary due to:

• Product unavailability
• Incorrect or incomplete customer information
• Payment issues
• Suspected fraudulent activity
• Technical or system errors
• Obvious pricing errors
• Duplicate or unusually suspicious orders
• Delivery restrictions

07 Payment Terms

Payment processing may be handled by authorised third-party payment service providers.

08 Shipping & Delivery

Orders are generally processed and dispatched within approximately 3–4 working days after successful payment and order verification.

Delivery may be affected by courier delays, weather, holidays, transportation disruptions, remote locations, incorrect addresses, failed delivery attempts, government restrictions and other circumstances beyond reasonable control.

09 Customer Responsibility for Delivery Information

Customers are responsible for providing accurate:

• Full name
• Mobile number
• Email address
• Complete delivery address
• PIN code
• House/shop/apartment details
• Other information required for successful delivery

Customers are also responsible for being available or arranging for an authorised person to receive the shipment.

10 Order Cancellation

Customers may request cancellation before the order is shipped.

Once an order has been shipped, cancellation through the normal cancellation process may no longer be possible.

11 Returns, Refunds & Exchanges

Return, refund and exchange eligibility depends on the product and the applicable policy.

Not every product sold by Clothes by Gupta will necessarily be eligible for return, refund or exchange.

Eligible products may generally need to be:

• Unused
• Unworn
• Unwashed
• Unaltered
• Free from stains, odours or signs of use
• Returned with applicable original packaging
• Returned with applicable labels, tags and accessories

Customers should review the applicable Return, Refund and Exchange Policies before purchasing.

12 Mandatory Unboxing Video for Certain Claims

For claims relating to wrong products, missing items, transit damage, tampered packages, significant defects or product-condition disputes, customers may be required to provide a continuous and uninterrupted unboxing video where reasonably required to investigate the claim.

The recording should not contain unexplained cuts, edits, pauses or instances where the camera is deliberately turned away from the package or contents.

13 Product Eligibility Tags

Certain products may carry a specific tag, label or identifier indicating eligibility for return, exchange or refund.

• The tag must remain attached.
• The tag must not be removed.
• The tag must not be torn or damaged.
• The product must remain in an eligible condition.
• All other applicable conditions must be satisfied.

14 Stitching, Alteration & Customisation

Where stitching, alteration, customisation or another customer-specific service is requested, customers are responsible for providing accurate measurements, instructions and specifications.

Customised or altered products may not be eligible for return or exchange due solely to:

• Change of mind
• Incorrect measurements provided by the customer
• Change in preferred style
• Change in design preference
• Other customer-requested modifications

15 Customer Reviews, Images & Other Content

Customers may voluntarily submit reviews, photographs, videos, testimonials or other content relating to their experience.

By submitting such content, you confirm that:

• You have the necessary rights or permission to submit it.
• It does not unlawfully infringe another person's rights.
• It is not fraudulent, misleading, abusive or unlawful.

Subject to applicable law, you grant Clothes by Gupta a non-exclusive, royalty-free permission to use, reproduce, display or publish such content for legitimate business, marketing or promotional purposes.

16 Acceptable Use of the Website

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorised access to our website, systems or accounts.
• Introduce viruses, malware or harmful code.
• Interfere with website security or operation.
• Scrape, copy or reproduce substantial website content without permission.
• Misuse discount codes, promotions or offers.
• Create fraudulent accounts or orders.
• Submit false, misleading or fraudulent claims.
• Conduct unauthorised or fraudulent transactions.
• Impersonate another person or organisation.

17 Intellectual Property

Unless otherwise stated, content available through the Clothes by Gupta website is owned by, licensed to, or otherwise lawfully used by Gupta Cloth House / Clothes by Gupta.

This may include:

• Brand name
• Logos
• Product photographs
• Graphics
• Website design
• Text
• Product descriptions
• Videos
• Marketing content
• Original creative material

No substantial portion of our website or content may be copied, reproduced, modified, distributed or commercially exploited without prior written permission, except where permitted by applicable law.

18 Promotions & Discount Offers

Promotional campaigns, discount codes and special offers may have additional terms and conditions.

• Promotional offers cannot be exchanged for cash unless stated otherwise.
• Offers may have a validity period.
• Certain products may be excluded.
• Multiple promotional offers may not be combined.
• Offers may have minimum purchase requirements.

Specific terms displayed with a promotional offer will apply to that offer.

19 Fraud Prevention & Order Verification

To protect customers and our business from fraudulent or unauthorised transactions, we may conduct reasonable order verification.

This may include reviewing:

• Customer information
• Delivery information
• Order history
• Payment information through the applicable provider
• Unusual ordering patterns
• Other information reasonably necessary for fraud prevention

Where there are reasonable grounds to suspect fraud, unauthorised payment, misuse or unlawful activity, we may cancel or restrict an order.

20 Limitation of Liability

To the maximum extent permitted by applicable law, Clothes by Gupta will not be responsible for indirect, incidental, special or consequential losses arising from circumstances beyond our reasonable control.

21 Force Majeure

We will not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond our reasonable control.

• Natural disasters
• Floods
• Fire
• Severe weather
• Epidemics or pandemics
• Government restrictions
• Civil disturbances
• Strikes
• Transportation disruptions
• Courier disruptions
• Internet or technology failures
• Acts of third parties

22 Privacy & Personal Information

Personal information collected through our website will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store and protect customer information and how customers can contact us regarding their personal information.

23 Customer Support & Grievance Redressal

We aim to handle customer questions, complaints and grievances fairly and efficiently.

Grievance Officer

Name: Anil Gupta

Designation: Support Team, Gupta Cloth House

Email: support@clothesbygupta.com

Phone / WhatsApp: +91 62396 25382

Support Hours: 11:00 AM–8:00 PM, all days

24 Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

25 Changes to These Terms

We may update these Terms & Conditions from time to time to reflect:

• Changes to our business
• New products or services
• Changes in technology
• Changes in applicable laws or regulations
• Changes in operational procedures

The updated version will be published on our website with a revised effective date.

26 Contact Us