Shipping & Delivery Policy

Effective Date: 21st Sep 2026

At Clothes by Gupta, we aim to make your online shopping experience simple, transparent and reliable.
This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through https://clothesbygupta.com/.
Please read this policy carefully before placing an order.

1. About Our Shipping Policy

Clothes by Gupta is the online D2C fashion brand of Gupta Cloth House, a retail business based in Zirakpur, Punjab.
We currently accept and deliver online orders within India.
International shipping may be introduced in the future. Any international shipping terms, duties, taxes and delivery timelines will be separately communicated when international shipping becomes available.

2. Prepaid Orders Only

Clothes by Gupta currently operates on a 100% prepaid order model.

Cash on Delivery (COD) is not available.

Customers must complete payment successfully through one of the payment methods made available at checkout before an order can be processed for shipment.
This policy may be changed in the future at the sole discretion of Clothes by Gupta.

3. Order Processing and Dispatch

After successful payment and order verification, we generally aim to process and dispatch orders within:

3–4 working days

Order processing may include:

• Payment verification
• Order confirmation
• Product availability verification
• Quality checking
• Product preparation
• Packaging
• Shipping-label generation
• Handover to the courier/logistics partner

The dispatch timeline begins after successful payment and necessary order verification.
Certain products may require additional preparation time. If a product has a different processing timeline, the applicable information may be mentioned on the product page.

4. Estimated Delivery Timeline

After dispatch, the estimated delivery time depends primarily on the destination PIN code and courier network.

Tier 1 & Tier 2 Cities/PIN Codes

Estimated delivery:
Approximately 7–8 working days

Tier 3 & Tier 4 Cities/PIN Codes

Estimated delivery:
Approximately 8–12 working days

These are estimated delivery timelines and not guaranteed delivery dates.
The actual delivery time may vary depending on the destination, courier network and circumstances affecting transportation.

5. Overall Expected Timeline

Under normal circumstances, customers may expect:
Order Processing & Dispatch: 3–4 working days
Estimated Delivery After Dispatch:

• Tier 1 & Tier 2: approximately 7–8 working days
• Tier 3 & Tier 4: approximately 8–12 working days

Accordingly, the total time from successful order placement to delivery may be longer than the delivery-only estimate shown above.
Customers should consider both the processing/dispatch period and the courier delivery period when estimating when an order will arrive.

6. Working Days

For the purpose of this policy, working days refer to normal operational days.
Public holidays, major festivals, courier holidays, unforeseen operational closures and other non-operational days may affect processing or delivery timelines.
Where a particular product or order has a specific processing timeline, the product/order information will take precedence for that order.

7. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp or another available communication method.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
Customers should use the tracking information provided to monitor the shipment's progress.
Courier tracking information may sometimes show limited updates during transit. This does not necessarily mean that the shipment has stopped moving.

8. Delivery Attempts

Our courier/logistics partner may make one or more delivery attempts depending on its operational procedures.
Customers are responsible for:

• Providing an accurate delivery address
• Providing a valid mobile number
• Being available to receive the shipment
• Responding to courier calls where reasonably necessary
• Coordinating with the courier when required

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the parcel, unreachable phone number or other customer-attributable reason, the shipment may be returned to us.
Such returned shipments are commonly referred to as RTO (Return to Origin).

9. RTO — Return to Origin

An order may be returned to our facility by the courier in circumstances including:

• Customer refusing delivery
• Customer being unavailable during delivery attempts
• Incorrect or incomplete address
• Incorrect PIN code
• Incorrect or unreachable phone number
• Customer not responding to the courier
• Delivery location being inaccessible or non-serviceable
• Repeated failed delivery attempts
• Other circumstances attributable to the customer

Where an order is returned to us due to circumstances attributable to the customer, applicable shipping, packaging and RTO-related costs may be deducted or recovered from the customer where legally permissible and applicable to the particular order.
Any refund, if applicable, will be processed in accordance with our Refund Policy and applicable law.

10. Incorrect or Incomplete Address

Customers must carefully verify their address before completing payment.
Clothes by Gupta is not responsible for delivery delays or failed delivery caused by:

• Incorrect house/building number
• Incorrect street/locality
• Incorrect PIN code
• Missing apartment/shop/floor information
• Incorrect recipient name
• Incorrect phone number
• Other incomplete or inaccurate delivery information supplied by the customer

If the customer notices an address error immediately after placing the order, they should contact us as soon as possible.
We will try to assist where the order has not yet been dispatched.
Once the shipment has been handed over to the courier, changing the delivery address may not be possible.

11. Remote and Non-Serviceable Locations

Certain PIN codes may have limited courier service availability.
Where a destination is identified as non-serviceable before dispatch, we may contact the customer to determine whether an alternative delivery address is available.
If delivery cannot reasonably be completed, the order may be cancelled and the applicable refund processed in accordance with our policies and applicable law.

12. Delays Caused by Circumstances Beyond Our Control

Delivery timelines may be affected by circumstances beyond our reasonable control, including:

• Severe weather
• Floods
• Natural disasters
• Road closures
• Transportation disruptions
• Strikes
• Public disturbances
• Government restrictions
• Festivals or unusually high shipping volumes
• Courier operational issues
• Technical disruptions
• Remote-area transportation limitations
• Other unforeseen circumstances

In such cases, the estimated delivery timeline may be extended.
We will make reasonable efforts to assist customers and communicate significant issues where information is available to us.

13. Delayed Shipments

If your shipment appears to be delayed beyond the estimated delivery period, please contact us at:
Email: support@clothesbygupta.com
Phone/WhatsApp: +91 62396 25382

Please provide your order number and relevant shipment information so that our team can investigate the status.
Customers should allow reasonable additional time where the courier is still showing the shipment as in transit.

14. Shipment Marked as Delivered but Not Received

If the courier tracking system shows an order as delivered but you have not received it, please contact us as soon as possible.
We may request information such as:

• Order number
• Delivery address
• Contact number
• Date/time of the delivery notification
• Any communication received from the courier
• Other information reasonably required to investigate the matter

We may coordinate with the courier/logistics provider to investigate the delivery status.
Customers should also check with household members, building security, reception, neighbours or other authorised persons who may have accepted the shipment on their behalf.

15. Package Appears Damaged or Tampered With

Customers are strongly advised to inspect the external condition of the package before opening it.
If the package appears:

• Opened
• Torn
• Wet
• Heavily damaged
• Tampered with
• Re-sealed
• Otherwise suspicious

please document the condition of the package before opening it.
Where possible, customers should record a continuous, uninterrupted video from the sealed package through the complete opening of the shipment.
For certain damage, wrong-item, missing-item or product-condition claims, an end-to-end unboxing video may be required to properly investigate the matter.
Please refer to our Return Policy and Refund Policy for details regarding claims.

16. Mandatory Unboxing Video

For your protection and ours, customers are strongly advised to record the complete opening of their shipment.
For applicable claims, customers may be required to provide an uninterrupted, end-to-end unboxing video.
The video should:

1. Begin before the package is opened.
2. Clearly show the unopened package.
3. Show the shipping label.
4. Show the condition of the outer packaging.
5. Capture the complete opening of the package.
6. Show all contents received.
7. Continue until the relevant product and contents have been completely revealed.

There should be no unexplained cuts, edits, pauses or instances where the camera is deliberately turned away from the package or its contents.
A sticker or notice may be placed on applicable packages informing customers about this requirement.
This evidence helps us investigate claims fairly and efficiently.
The requirement does not limit any consumer right or remedy that cannot legally be excluded under applicable law.

17. Multiple Products in One Order

Where multiple products are purchased together, products may be shipped:

• In one package, or
• In multiple packages,

depending on inventory, packaging, product characteristics and operational requirements.
If an order is shipped in multiple packages, delivery may occur separately.
Customers should check their shipment/tracking information before reporting an item as missing.

18. Partial Availability or Order Issues

If an item becomes unavailable after an order has been placed due to an inventory discrepancy or other genuine operational issue, we may contact the customer regarding the affected item.
Depending on the circumstances, the affected product may be cancelled and the applicable amount refunded.
The remaining products may be shipped separately where appropriate.

19. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.
Shipping charges may vary depending on factors such as:

• Order value
• Destination
• Product type
• Promotional campaigns
• Shipping service
• Other applicable operational factors

Any applicable shipping charge shown at checkout forms part of the customer's order amount.

20. Free Shipping Promotions

From time to time, Clothes by Gupta may offer free or discounted shipping as part of promotional campaigns.
Such offers may be subject to:

• Minimum order value
• Specific products
• Specific destinations
• Limited promotional periods
• Other stated conditions

The terms displayed with the relevant promotion will apply.

21. Delivery of Stitching or Customised Orders

Products requiring stitching, alteration or customer-specific customisation may require additional processing time.
Where an additional timeline applies, it may be communicated on the relevant product/service page or separately to the customer.
Customers should ensure that measurements and instructions supplied for customised orders are accurate.

22. International Shipping

Clothes by Gupta currently ships within India only.
International shipping may be introduced in the future.
When international shipping becomes available, separate terms may apply regarding:

• International delivery timelines
• Shipping charges
• Customs duties
• Import taxes
• Local taxes
• Customs clearance
• Country-specific restrictions
• Returns and exchanges
• Other international shipping requirements

Customers will be informed of applicable terms before placing an international order.

23. Customer Support

For shipping and delivery-related questions, please contact:
Email: support@clothesbygupta.com
Phone/WhatsApp: +91 62396 25382
Support Hours: 11:00 AM–8:00 PM, all days
We generally aim to respond to customer queries within 24–48 working hours, depending on the nature and complexity of the matter.

24. Grievance Officer

Name: Anil Gupta
Designation: Proprietor, Gupta Cloth House
Email: support@clothesbygupta.com
Phone/WhatsApp: +91 62396 25382
Support Hours: 11:00 AM–8:00 PM, all days

Customers may contact the Grievance Officer regarding unresolved shipping, delivery or order-related concerns.

25. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in:

• Courier/logistics arrangements
• Delivery services
• Business operations
• Product categories
• Geographic coverage
• Applicable laws and regulations

The updated policy will be published on our website with a revised effective date.

26. Contact Us

Gupta Cloth House
Brand: Clothes by Gupta
Address:
SCO 1, Royale Estate, Market,
Ambala–Chandigarh Expressway,
Zirakpur, Punjab – 140603, India

Email: support@clothesbygupta.com
Phone/WhatsApp: +91 62396 25382
Support Hours: 11:00 AM–8:00 PM, all days
Website: https://clothesbygupta.com/