Shipping &
Delivery Policy

01 About Our Shipping Policy

Clothes by Gupta is the online D2C fashion brand of Gupta Cloth House, a retail business based in Zirakpur, Punjab.

We currently accept and deliver online orders within India. International shipping may be introduced in the future.

02 Prepaid Orders Only

Clothes by Gupta currently operates on a 100% prepaid order model.

03 Order Processing & Dispatch

After successful payment and order verification, we generally aim to process and dispatch orders within:

Order processing may include:

• Payment verification
• Order confirmation
• Product availability verification
• Quality checking
• Product preparation
• Packaging
• Shipping-label generation
• Handover to courier/logistics partner

Certain products may require additional preparation time. If a product has a different processing timeline, the applicable information may be mentioned on the product page.

04 Estimated Delivery Timeline

After dispatch, estimated delivery time depends primarily on the destination PIN code and courier network.

05 Overall Expected Timeline

Order Processing & Dispatch: 3–4 working days

Tier 1 & Tier 2 Delivery: approximately 7–8 working days after dispatch

Tier 3 & Tier 4 Delivery: approximately 8–12 working days after dispatch

Customers should consider both the processing/dispatch period and the courier delivery period when estimating the arrival date.

06 Working Days

Working days refer to normal operational days. Public holidays, major festivals, courier holidays, unforeseen operational closures and other non-operational days may affect processing or delivery timelines.

07 Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp or another available communication method.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

08 Delivery Attempts

Customers are responsible for:

• Providing an accurate delivery address
• Providing a valid mobile number
• Being available to receive the shipment
• Responding to courier calls where reasonably necessary
• Coordinating with the courier when required

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the parcel, unreachable phone number or another customer-attributable reason, the shipment may be returned to us.

09 RTO — Return to Origin

An order may be returned to our facility due to:

• Customer refusing delivery
• Customer being unavailable
• Incorrect or incomplete address
• Incorrect PIN code
• Incorrect or unreachable phone number
• Customer not responding to courier
• Non-serviceable delivery location
• Repeated failed delivery attempts

Where an order is returned due to circumstances attributable to the customer, applicable shipping, packaging and RTO-related costs may be deducted or recovered where legally permissible.

10 Incorrect or Incomplete Address

Customers must carefully verify their address before completing payment.

• Incorrect house/building number
• Incorrect street/locality
• Incorrect PIN code
• Missing apartment/shop/floor information
• Incorrect recipient name
• Incorrect phone number
• Other incomplete or inaccurate delivery information

If you notice an address error immediately after placing the order, contact us as soon as possible. We will try to assist if the order has not yet been dispatched.

11 Remote & Non-Serviceable Locations

Certain PIN codes may have limited courier service availability. Where a destination is identified as non-serviceable before dispatch, we may contact the customer regarding an alternative delivery address.

12 Delays Beyond Our Control

Delivery timelines may be affected by:

• Severe weather
• Floods or natural disasters
• Road closures
• Transportation disruptions
• Strikes
• Public disturbances
• Government restrictions
• Festivals or unusually high shipping volumes
• Courier operational issues
• Technical disruptions
• Remote-area transportation limitations

In such cases, estimated delivery timelines may be extended.

13 Delayed Shipments

If your shipment appears to be delayed beyond the estimated delivery period, please contact us with your order number and relevant shipment information.

Email: support@clothesbygupta.com

Phone / WhatsApp: +91 62396 25382

14 Delivered but Not Received

If courier tracking shows an order as delivered but you have not received it, contact us as soon as possible.

We may coordinate with the courier/logistics provider to investigate the delivery status. Customers should also check with household members, building security, reception, neighbours or authorised persons.

15 Package Appears Damaged or Tampered With

Customers are strongly advised to inspect the external condition of the package before opening it.

• Opened
• Torn
• Wet
• Heavily damaged
• Tampered with
• Re-sealed
• Otherwise suspicious

Where possible, customers should record a continuous, uninterrupted video from the sealed package through the complete opening of the shipment.

16 Mandatory Unboxing Video

For your protection and ours, customers are strongly advised to record the complete opening of their shipment. For applicable claims, customers may be required to provide an uninterrupted, end-to-end unboxing video.

The video should:

1. Begin before the package is opened.
2. Clearly show the unopened package.
3. Show the shipping label.
4. Show the condition of the outer packaging.
5. Capture the complete opening of the package.
6. Show all contents received.
7. Continue until the relevant product and contents are revealed.

17 Multiple Products in One Order

Products may be shipped:

• In one package, or
• In multiple packages

Delivery may occur separately depending on inventory, packaging, product characteristics and operational requirements.

18 Partial Availability or Order Issues

If an item becomes unavailable after an order has been placed due to an inventory discrepancy or other genuine operational issue, we may contact the customer regarding the affected item.

Depending on the circumstances, the affected product may be cancelled and the applicable amount refunded.

19 Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Shipping charges may vary depending on:

• Order value
• Destination
• Product type
• Promotional campaigns
• Shipping service
• Other operational factors

20 Free Shipping Promotions

From time to time, Clothes by Gupta may offer free or discounted shipping as part of promotional campaigns.

Offers may be subject to:

• Minimum order value
• Specific products
• Specific destinations
• Limited promotional periods
• Other stated conditions

21 Stitching or Customised Orders

Products requiring stitching, alteration or customer-specific customisation may require additional processing time.

Customers should ensure that measurements and instructions supplied for customised orders are accurate.

22 International Shipping

Clothes by Gupta currently ships within India only. International shipping may be introduced in the future.

When international shipping becomes available, separate terms may apply regarding:

• International delivery timelines
• Shipping charges
• Customs duties
• Import taxes
• Local taxes
• Customs clearance
• Country-specific restrictions
• Returns and exchanges

23 Customer Support

For shipping and delivery-related questions, please contact:

Email: support@clothesbygupta.com

Phone / WhatsApp: +91 62396 25382

Support Hours: 11:00 AM–8:00 PM, all days

We generally aim to respond to customer queries within 24–48 working hours, depending on the nature and complexity of the matter.

24 Grievance Officer

Name: Anil Gupta

Designation: Proprietor, Gupta Cloth House

Email: support@clothesbygupta.com

Phone / WhatsApp: +91 62396 25382

Support Hours: 11:00 AM–8:00 PM, all days

25 Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in courier/logistics arrangements, delivery services, business operations, product categories, geographic coverage or applicable laws.

The updated policy will be published on our website with a revised effective date.

26 Contact Us